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  • Writer's pictureJoe MacLean

10 Expert-Approved Tips for Designing Unique Store Displays for Independent Pharmacies

Updated: Mar 24

Unlock the Secrets to a Thriving Independent Pharmacy: Expert-Endorsed Display Techniques for Boosting Customer Engagement and Increasing Sales

In today's competitive retail landscape, it's essential for independent pharmacy owners and front-end store managers to create eye-catching displays that not only attract customers but also make their products stand out. Well-designed store displays can boost sales, improve customer experiences, and help you stand out from the competition. We've gathered 10 expert-approved tips to help you design unique and engaging store displays for your independent pharmacy.


Tip #1 - Cater to your community's unique needs

First and foremost, you need to know your target audience. Understanding the preferences and needs of your customers will help you create displays that resonate with them. For pharmacies, this might include considering the demographics and health concerns of the local community (source: Pharmacy Times).

Steps To Curating Products for Your Community

  • Analyze the demographic profile of your community, including age distribution, family composition, and income levels

  • Determine the types of products and services most relevant to your customers based on demographic data

  • Consider tailoring product selection to meet the needs of specific groups in the community, such as seniors or young families

  • Take note of prevalent health concerns or conditions within your community

  • Tailor product selection and store displays to address the unique needs of customers based on local health issues

  • Engage with customers regularly through conversations and feedback surveys to better understand their preferences and concerns

  • Use customer feedback to create more relevant and appealing displays

  • Foster a stronger connection between the pharmacy and the community through regular engagement with customers.

By understanding your target audience and catering to their unique needs, you can develop a merchandising strategy that effectively captures their attention, encourages them to explore your pharmacy, and ultimately drives sales.


Tip #2 - Captivate your audience with striking storefront designs

According to retail expert Bob Phibbs, also known as the Retail Doctor, window displays are critical for attracting customers and making a strong first impression (source: Retail Doctor).

Creative Display Ideas

  • Design window displays that showcase unique products and health and wellness offerings

  • Update displays regularly to keep customers engaged

  • Create a visually appealing and cohesive design that reflects the pharmacy's brand identity

  • Use a combination of colors, textures, and lighting to create a captivating atmosphere

  • Choose a focal point that draws the eye and highlights important products or promotions

  • Incorporate seasonal elements, local events, or health awareness campaigns to keep displays fresh and relevant

  • Pay attention to balance and spacing of items in the display

  • Avoid overcrowding or too much empty space

  • Experiment with different arrangements and layering techniques to create a visually striking and well-balanced display that entices passersby to step inside.


Tip #3: Use the rule of three

Retail merchandising expert, Linda Cahan, suggests using the "rule of three" when creating product groupings. Group products in odd numbers, such as threes or fives, to create a visually pleasing arrangement that draws the eye (source: Forbes). This simple yet effective technique is rooted in the concept that our brains find odd-numbered groupings more visually interesting and engaging than even-numbered ones.

How To Implement the Rule of Three

  • Consider the types of products you're showcasing and how they can be arranged in a harmonious and visually appealing manner

  • Use odd numbers, such as grouping products in sets of three or five, to create visually pleasing arrangements

  • Group products together based on their compatibility and relevance to each other

  • Vary the height and size of products to create visual interest and guide the viewer's eye through the display

  • Use display props such as risers or shelves to elevate some products and create a dynamic arrangement

  • Experiment with different configurations and layouts to find the arrangement that best showcases your offerings and catches the attention of your customers.

Don't be afraid to experiment with different configurations and layouts when applying the rule of three. Try different combinations of products and groupings until you find the arrangement that best showcases your offerings and catches the attention of your customers.


Tip #4: Emphasize local and specialty products: Showcase the uniqueness of your store and foster community connections

Independent pharmacies often carry unique products from local or niche brands. Highlight these offerings in your displays to differentiate your store from larger chains. Retail consultant, Nicole Leinbach Reyhle, recommends showcasing the stories behind these products to create an emotional connection with customers and promote a sense of community (source: Retail Minded).

Strategies for Highlighting Unique Products

  • Dedicate a specific section or shelf to local and specialty products

  • Use eye-catching signage to draw attention, such as "Locally Made" or "Specialty Products"

  • Incorporate visuals to reinforce the connection to the community, such as logos or images of local landmarks

  • Research the background of local or niche brands and share their stories through creative storytelling

  • Highlight founders, the brand's mission, or unique ingredients or production methods used

  • Use small plaques, shelf talkers, or digital displays to share these stories with customers

  • Host in-store events or demonstrations featuring local brands

  • Invite brand representatives, artisans, or local experts to create excitement and encourage learning

  • Collaborate with local brands on exclusive product offerings or limited-time promotions to strengthen the store's reputation as a unique and community-focused destination.

By showcasing local and specialty products and their stories, you not only support local businesses but also create a memorable and personalized shopping experience that sets your independent pharmacy apart from the competition. This focus on community and unique offerings can help build customer loyalty and encourage repeat visits, ultimately contributing to the long-term success of your pharmacy.

Steps to Get Started

  • Regularly rotate and update displays to keep customers engaged and interested in new items

  • Introduce seasonal products, limited-time offers, or new product launches

  • Communicate updates through in-store signage, website, social media platforms, or email newsletters

  • Seek feedback from customers about local and specialty products they'd like to see in the store

  • Use customer surveys, informal conversations, or monitor sales data to identify popular or trending items

  • Actively listen to customers' preferences and respond accordingly to strengthen the store's reputation as a pharmacy that caters to the needs of the local community.

Get in touch with a MatchSquare Personal Shopper to make this easy!

By focusing on local and specialty products, your independent pharmacy can create a unique and engaging shopping experience that resonates with your customers, fosters a strong sense of community, and helps your store stand out from the competition.

Tip #5: Use lighting strategically: Illuminate your store with purpose and style

Lighting plays a crucial role in creating an inviting atmosphere and highlighting your products. Retail design expert, Christine Guillot, advises using a combination of ambient, accent, and task lighting to create a well-lit environment that showcases your merchandise effectively (source: Merchant Method).

Keys to Getting Your Front-End Lighting Right

  • Ambient lighting serves as the base layer of illumination in your store, providing general, even light throughout the space. Choose warm, welcoming tones for your ambient lighting to create a comfortable and inviting atmosphere for customers as they browse your pharmacy.

  • Accent lighting focuses on specific areas or products, drawing attention to featured items, promotions, or seasonal offerings. This type of lighting can be achieved through spotlights, track lights, or recessed lights.

  • For pharmacies, consider using accent lighting to highlight key health and wellness products or special displays, making them more prominent and enticing to customers.

  • Task lighting ensures that there is adequate light for specific activities, such as reading product labels or consulting with a pharmacist. In a pharmacy setting, task lighting may be necessary near the prescription counter, consultation areas, and product shelves where customers need to read small print or examine products closely.

  • Keep in mind the different areas within your pharmacy that may require specific lighting types when planning your store's lighting design.

  • Consider using energy-efficient LED lights to reduce energy consumption and create a more sustainable retail environment.

  • Pay attention to the placement and direction of your lights to avoid creating harsh shadows or glare that may make it difficult for customers to comfortably view your products.

  • Take advantage of natural light to create a bright and welcoming space, and use window treatments or strategically placed merchandise displays to control the amount of natural light entering the store and prevent glare or excessive heat.

Overall, strategic lighting can significantly enhance your pharmacy's atmosphere and help showcase your products more effectively, resulting in a more enjoyable and successful shopping experience for your customers.

Tip #6: Implement cross-merchandising techniques: Boost sales with strategic product placement

Cross-merchandising is a sales strategy that involves grouping or displaying complementary products together in order to boost sales and customer satisfaction. By placing related products in close proximity to each other, it becomes easier for customers to find what they are looking for, and they are more likely to make an impulse purchase.

How to Utilize Cross-Merchandising to Impact Sales

  • Use cross-merchandising to increase sales of products that complement each other or are commonly purchased together

  • Display products such as sunscreen and insect repellent together during summer months, or pain relief medication and heating pads near each other

  • Cross-merchandising can improve the customer experience, increase the average sale amount, and encourage repeat purchases

  • Analyze sales data to identify which products are commonly purchased together

  • Implementing cross-merchandising requires careful planning and consideration of customer needs and preferences

You can also experiment with different product groupings and placements to determine what works best for your particular store and customer base. By paying attention to customer buying habits and adapting merchandising strategy accordingly, your pharmacy can maximize sales and provide a better shopping experience for your customers.

Tip #7: Opt for clean and organized displays

A cluttered and disorganized display can make it challenging for customers to navigate the store and find what they are looking for. It can also make the store appear chaotic and uninviting, which can negatively impact the overall shopping experience.

According to retail expert Bob Phibbs, clean and organized displays should have ample space between products to allow customers to browse comfortably. This can help reduce customer frustration and improve their perception of the store. When products are neatly arranged with enough space between them, customers can easily see the products and assess their options.

Organized displays can also be visually appealing and make products more attractive to customers. By grouping products by category or color, retailers can create a more visually appealing display that draws the customer's eye and encourages them to explore further. In addition, retailers can use signage to help customers quickly identify different products or product categories, making the shopping experience more efficient and enjoyable.

To maintain a clean and organized display, retailers should regularly check and restock products, ensuring that they are correctly positioned and priced. They should also remove any damaged or expired products promptly, as well as clean and dust the display area regularly.

In summary, opting for clean and organized displays can enhance the shopping experience for customers, make products more visually appealing, and ultimately boost sales. By following this tip, retailers can create a more inviting and efficient store layout that encourages customers to browse and purchase products.

Tip #8: Educate customers with signage

Signage is a powerful marketing tool that can help customers make informed decisions about their purchases. By highlighting the benefits and features of products, retailers can encourage customers to explore new products and make more informed purchasing decisions.

How To Leverage Signs in Your Front-End

  • Use signs to highlight product benefits, usage instructions, and other relevant information, to help customers feel confident about their purchases and build trust with the retailer.

  • Showcase promotions and sales through signage to motivate customers to take advantage of special offers and increase sales.

  • Use signage to promote your brand and create a memorable shopping experience by using high-quality, visually appealing signs that create a welcoming and professional environment.

  • Consider the placement, size, font, color, and design of your signs to ensure they are visible, legible, consistent with your branding, and visually appealing.

In summary, using informative signage is an effective way for retailers to educate customers, promote their products, and increase sales. By providing helpful information and creating a visually appealing shopping experience, retailers can enhance the customer experience and build long-term customer loyalty.

Tip #9: Monitor and analyze sales data

While the idea of analyzing sales data may seem daunting, there are several practical steps that retailers can take to get started.

A Practical Approach to Analyzing Sales Data

  • Identify the key performance indicators (KPIs) that are most relevant to the business, such as total sales, average order value, and customer lifetime value

  • Use a point of sale (POS) system with built-in reporting capabilities to track and analyze sales data over time

  • Conduct regular store audits to gather data on how customers are interacting with products in the store, such as observing customer behavior, asking for feedback, and tracking product placement and signage

  • Leverage social media and other online platforms to gather feedback from customers and track trends in customer behavior, such as monitoring customer reviews, social media comments, and other online feedback

In summary, analyzing and monitoring sales data is a critical part of any successful merchandising strategy. While it may seem daunting, there are several practical steps that retailers can take to get started. By identifying key metrics, using a POS system, conducting store audits, and leveraging online feedback, retailers can gain valuable insights into customer behavior and make informed decisions about their product offerings and store layout.

Tip #10: Partner with MatchSquare

Leverage MatchSquare's Wholesale Marketplace to easily source unique health, wellness, and lifestyle products curated for local pharmacies and niche retailers. Get advice on what's trending and discover new products that will differentiate your front-end offerings and drive more customer traffic through your front door. With MatchSquare, you'll have access to a wide range of products that are carefully selected to cater to the needs and interests of your local community. Stay ahead of the competition and continuously learn about the latest retail innovations by partnering with MatchSquare, the ultimate destination for local and niche retailers.

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