top of page


Last Updated: 04.11.2022

MatchSquare, LLC's ("MatchSquare") Returns, Refunds and Cancellation Policy (the “Policy”) is set forth below. Capitalized terms used herein but not defined shall have the meanings given to them in the General Terms, Brand Terms and/or Retailer Terms, as applicable, and the terms and conditions of all of the foregoing are incorporated herein by reference. Throughout this Policy, the word “include” or “including” means “including, but not limited to”.

Retailers may return any items purchased from a Brand in connection with their initial purchase from that Brand, within sixty (60) days after the date of their order for a refund (less shipping previously paid).

In order to initiate the returns process, Retailers must use the returns feature located in your Account Order History page and provide and submit the required information. If MatchSquare determines that you qualify for a return, MatchSquare will issue a refund less shipping costs to your retail store.

The offer of a return policy for any subsequent order between a given Retailer and Brand, if any, is at the sole discretion of the Brand and is not administered through MatchSquare. You understand and acknowledge that unused products may not be returned, except under certain limited circumstances described therein. You understand and acknowledge that unused products cannot be returned unless otherwise stated by the Brand on the Return Policy section of the product's page. You also understand and acknowledge that the return of any opened or used products is also at the discretion of the Brand. In the event the Brand does not provide a return policy, then any order placed after the opening order is ineligible for Return and is considered Final Sale. The warranty, if any, provided by the Brand for a product is the responsibility of the Brand. You acknowledge and agree that you pay for all shipping costs to your retail store. Those shipping costs are non-refundable, even if you later return those items.

1. Items Not Eligible For Return. MatchSquare cannot accept returns for any of the following:

  1. Customized products;

  2. Perishable products;

  3. Testers or sample items;

  4. Individual items from a bundled set;

  5. Items marked “final sale”;

  6. Items that have been used or are in less than perfect condition;

  7. Seasonal items; or

  8. Other items determined by MatchSquare in sole discretion.

2. Return Policies. To help us process your return properly and prevent future charges, you must adhere to our general return policies as outlined below:

  1. Return products eligible for return in new and unworn condition in the original packaging with original tags for a full refund. Original shipping fees for these products are non-refundable.

  2. Any product that has been resized, damaged or otherwise altered after delivery will not be accepted for return.

  3. Eligible products must be returned using a trackable shipping method using a shipping label provided by MatchSquare or the Brand (if and where available).

  4. When you return eligible products, do not also include products that are ineligible for return, as you won’t receive refunds for these products and we cannot guarantee their return shipment to you. In addition, some special product, order or handling fees may still apply.

You acknowledge and agree that any additional orders from a Brand not covered in this Policy are not eligible for return, except under certain limited circumstances described herein.

You will be refunded directly through your original payment method upon the Brand receiving the returned shipments that meet MatchSquare’s requirements in this Policy. All returns need to be created through your Retailer Account.

MatchSquare reserves the right to charge your account in the event of any missing or damaged items in your returned products.

MatchSquare currently agrees to pay shipping on returned items that qualify, you acknowledge and agree that you pay for all shipping costs to your retail store. Those shipping costs are non-refundable, even if you later return those items under this Section. In some cases, MatchSquare may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you will be notified during the return process or by a Customer Service Associate.

3. Cancellations.

You may request to cancel an order prior to any processing by the Brand, regardless of whether the order is a first order with a Brand. If the order has already been Accepted or Shipped, you can not cancel it. Cancellation requests must be submitted via your Retailer Account portal.

4. Damaged or Missing Items.

If you receive a product that is damaged or the shipment includes missing items, you must report the issue within 14 days of receipt. You agree that if you do not timely report the issue, the product shall be deemed delivered and satisfactory. All reports must be submitted via your Retailer Account portal.

You agree to provide the requested information including accurate photographs of all damaged items. You have the option of choosing to replace the goods or to cancel the order. You acknowledge and agree that it is your sole responsibility to follow up with the Brand in an attempt to resolve the dispute, which can be done through MatchSquare Messenger, and you hereby release MatchSquare from all liability with respect thereto. Only those issues that are reported through your Retailer Account on the Services will be processed and shared with the Brand. If you communicate with the Brand off of the MatchSquare marketplace platform, you agree that MatchSquare will not be responsible for subsequent activities related to the order.

MatchSquare reserves the right to accept or reject any report filed by a Retailer in its sole discretion and/or charge a Retailer’s payment method on file, including in the event MatchSquare suspects any fraudulent activity. MatchSquare’s decision whether to accept a damaged or missing claim shall be final.

bottom of page